Can't set up Alexa on my Versa 2

[JTPflorida]

Got a new Versa 2 yesterday and have been doing setup. It did updates so I assume I have the latest version of software. All has gone well until I tried to set up Alexa. When I click on the Alexa Icon on the fit bit it brings up a page with a tab to "sign in with amazon". When I do, I get a message that it was "Unable to connect. There was an error connecting to your Amazon Account. Please try again" A few minutes later I get a text from Amazon that a new application is trying to login and asks for my approval. I give approval but it does no good because it was already seen as an "error" by the Fitbit app. Try again and same thing. etc. 

Fitbit is supposed to be an app that registers with Amazon since it logs in regularly just like Woot and auto navaigation systems do ( I use both). I am trying to find if this is a known problem or new one introduced by new versions of the software. Any ideas, hints, guesses welcomed. I tried Fitbit support and they indicated that there were no issues like this reported.

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @JTPflorida.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

If after following the troubleshooting steps provided by Customer Support you continue having the same issue, please let them know in order to get further assistance. They will let you know how to proceed.

See you around.

[JTPflorida]

Thanks for the note. I have tried everything that I can think of to get
around the problem with no success. The only way to register Fitbit with
Amazon is through clicking on user image and the the Alexa icon. It takes
you to Paes Tha explain Alexa usage on on Fitbit and a link to Login to
Amazon. It gives an error and says try again later but never works. If I
could find another way to register it, I could set it up very quickly. I
think I am caught in a security Web with no way out.
.

[EdsonFitbit · Accepted solution]

Thanks for the update, @JTPflorida.

To get further assistance, I would recommend updating Customer Support in the same case you created previously. They will do their best to provide a high level of support.

Have a nice day.

[Sammies_b]

Did you get this resolved?

[JTPflorida]

Nope. I just gave up!

[EdsonFitbit]

Welcome to the Fitbit Community, @Sammies_b.

For instructions on how to set up and use Alexa on your Fitbit Versa 2, please visit this article.

@Sammies_b @JTPflorida In addition, if you have an Amazon Business Account please make sure to log out and log in to your personal Amazon account before setting up Alexa. 

Alexa is only supported in certain countries. For more information, please see fitbit.com/voice.

If the instructions shared above don't work, please attach a screen shot of any error message for further investigation.

Hope this helps.

[Sammies_b]

It still won't work. I've wasted at least 2 hours in total now. I should have just stuck with my Versa Lite. This has been a pointless Christmas present. I'm in the United Kingdom which is on the list of compatible countries. 

It lets me enter my OTP sent by Amazon then it closes. When I open the Fitbit app it's displays the error message "Unable to connect. There was an error connecting to your Amazon account. Please try again later." I have a normal Amazon prime account and I even downloaded the Alexa app to try and sync it but nothing has worked. 

[EdsonFitbit]

Thanks for the update, @Sammies_b.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Hope this helps.

[dskelly77]

I had this issue, talked to Fitbit Support, etc., and couldn't get it to work. Today, I FINALLY got it to work! On my phone (mine is an Android - Samsung Galaxy S21 Ultra), I went into the Amazon Shopping App, went to the "3-lines" menu on the bottom, and then Scrolled down to "Settings." Under settings, I went to "Not [My Name]? Sign Out". I clicked that and signed out of my account. I then logged back in. I then went back into the Fitbit app, set it up again, and it had no problems logging into my Amazon account and linking Alexa! I think it must somehow use that app on the phone for the login verification. I hope that helps!

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @dskelly77.

I'm glad to hear that you resolved the issue with Alexa. Hope this information helps other users experiencing the same problem.

See you around.