Can't set up a new Versa 2 to my phone

[Tpor]

When trying to set up my Versa 2 to my phone to allow me to use it the syncing process stops after I enter in the 4 digit code. After going through all the sections it accepts the code and starts to work on it before stating that it has "Stopped Working" and I have to start the process again with the same result. Anyone know how to fix this?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tpor.

Thanks for the details shared in your post. I appreciate your efforts and recommend following our complete troubleshooting instructions in this help article: Why can't I set up my Fitbit device?

Hope this helps!

[Tpor · Accepted solution]

Thanks for the response.  I had looked that up before I posted the question and nothing helped.  However, I logged into my account on a different, more up-to-date phone and it worked!

Thanks!  😀

[LiliyaFitbit]

Thank you for your reply, @Tpor.

I am glad to hear you're back on track! Thank you for sharing what you did as it may help other members in the same situation. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!