Can't set up my Versa 2 after entering the 4 digit code

[IsmaTr]

Hi everyone, 

I've noticed lately that my versa 2 wasn't syncing with my fitbit app (android phone: google pixel 3) and so I've tried several times to fix it by forcing a sync then I decided to unpair my watch and re-do the setup and now I'm stuck at completing the 4 digits. It keeps telling that to try again. There is no connection happening.

I tried everything : turn off/on bluetooth, charging my versa 2 at 100%, restarted several times my phone and versa 2. I also removed and added back the fibit app but still the same thing..

I'm out of ideas right now..am I the only one having this issue? I really need help on this one.

thanks,

Moderator edit: updated subject for clarity

[deejayellie]

It worked for me. Issue now resolved and I was able to sync my daughters Alta HR in the end. Thank you. 🙂

[MarreFitbit]

Awesome! Thanks for confirming it's working now @deejayellie. 😉 Thank you so much for your patience. 

I'll be around if you need anything else. Have a good day! 

[Bunchs8]

Mine is now working as well. Thank you! 

[Cosmo15]

Mines is also working now, thank you for solving this issue

[MarreFitbit]

Hey @Cosmo15 and @Bunchs8, thanks to you guys for taking the time to report the issue and for your patience while we were getting it solved. It's great to hear you're back in business. 

Catch you later! 😉

[CAES]

This fixed my sync and nonresponsive screen issues (so far, and fingers crossed). Thanks!

In the future, it would be nice if Fitbit sent out a message to their customers to give a heads-up about issues they're working. As a consumer, I'd greatly appreciate knowing that my device isn't faulty and that the issue is being addressed, rather than getting frustrated trying so many troubleshooting steps that were fruitless to begin with. And I'd have more respect for the company.

[MarreFitbit]

Hello @CAES, totally understand where you come from. I'd like to give thanks for the feedback you've provided us. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

I'm very glad to hear that you're back on track. 😉 If there any questions present, please let me know.

[IsmaTr]

I did what you described but still telling me to try again..

[MarreFitbit]

Hi there @IsmaTr, thanks for the update. At this time I would've created a support case for you, but you already have an open case, so I left some notes and indicated all the steps you've done with me in this thread. We really apologize that we're taking a bit long to reply to your case, due to the recent events affecting our operations our services are limited. 

We hope to get you back on track soon. I'll be around if there's anything else I may do for you in the meantime. 

[IsmaTr]

Hi @MarreFitbit  is there a link where I can check/monitor the progress on my open case?

Moderator Edit: Formatting

[MarreFitbit]

Hello @IsmaTr, I've sent you a PM. Catch you there! 😊