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Can't set up my Versa 2 to my Samsung S21

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‎02-24-2021 16:53 - last edited on ‎02-26-2021 12:04 by Fitbit Moderator

‎02-24-2021 16:53 - last edited on ‎02-26-2021 12:04 by Fitbit Moderator

Had an old fitbit that I broke the screen and now the new fitbit versa 2 says that it cannot pair with my phone because it is already paired to an email account.  Well, the one it is paired with no longer works, bought a new one and it will not pair.

 

 

Moderator Edit: Clarified subject

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‎02-26-2021 12:07 - edited ‎07-05-2024 13:11

In response to Guy_

‎02-26-2021 12:07 - edited ‎07-05-2024 13:11

Hi there @LKG, welcome to the Community Forums. Thanks for sharing the details about the issue with your new Versa 2.

If you haven't done so yet, please try the steps below:

  • Remove the old Versa 2 from your phone's Bluetooth settings and from the Fitbit app. 
  • Restart your new Versa 2
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎02-25-2021 05:06

‎02-25-2021 05:06

Did you do ?

In the phone Fitbit App

Click on profile photo [top left]

Click on  + Set up a Device

Follow the installation instructions

Author | ch, passion for improvement.

Best Answer

‎02-26-2021 12:07 - edited ‎07-05-2024 13:11

In response to Guy_

‎02-26-2021 12:07 - edited ‎07-05-2024 13:11

Hi there @LKG, welcome to the Community Forums. Thanks for sharing the details about the issue with your new Versa 2.

If you haven't done so yet, please try the steps below:

  • Remove the old Versa 2 from your phone's Bluetooth settings and from the Fitbit app. 
  • Restart your new Versa 2
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes