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Can't set up my Versa 3 after changing to Google

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‎11-07-2023 16:17 - last edited on ‎11-08-2023 10:39 by Fitbit Moderator

‎11-07-2023 16:17 - last edited on ‎11-08-2023 10:39 by Fitbit Moderator

Hello,

Ever since changing to Google I have not been able to add my Versa 3 to my app.  It shows the 4 digit code on the Versa then I add that code to my app and I get the spinning wheel of death and it eventually says something went wrong and abort.  I have restarted the Versa and deleted the app and signed in again and again but nothing is working.  Has anyone else had this problem? 

 

 

Moderator edit: edited title to clarity

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‎11-08-2023 10:39

‎11-08-2023 10:39

Hello, @Ginjaboy Welcome to the Fitbit Community.

Thanks for sharing your efforts and the steps taken in regards to the setup of your Versa 4 after changing to Google. I understand the situation and the steps you have followed, can you double check this link in which you'll find more helpful information about troubleshooting this kind of situations, please?

Let me know which other steps you took and how the situation goes.

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