Can't set up my Versa 3 anymore

[Sunset29]

My Versa 3 lost connection to my iPhone and was showing an incorrect time of difference of 7 minutes. I tried restarting the Versa, removing from Bluetooth and removing from app.Now when I try to add it back to the Fitbit app, it can't be found.When I try to open the Settings app on the Versa, it either freezes up and goes back to the Home Screen/clock or it shows me a garbled image and freezes up. Since I can't get the Setting app to open, I can't have it erase and go back to factory settings

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sunset29. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and your efforts in trying to troubleshoot it before reaching out. 

In addition to the steps you've done so far, please try the following in the order listed:

• Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3 again.

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.