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Can't set up my Versa 3 get the error "Oops, looks like there's no Internet connection"

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‎02-26-2022 03:16 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

‎02-26-2022 03:16 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

After installing the fitbit app on my A52 I get the above message. It works under the exact same conditions on my old iPhone. 

The Versa3 is under these circumstances useless.

Edit: problem solved by removing ad blocker and setting DNS to auto.

 

Moderator Edit: Clarified subject

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‎02-26-2022 07:18 - edited ‎01-08-2024 05:16

‎02-26-2022 07:18 - edited ‎01-08-2024 05:16

Hello there, @Monsterface. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products into consideration.

Thanks for the details provided in your post and sharing what worked for you. I'm glad to hear you managed to solve the issue. 

As you've mentioned, the "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

If you have any difficulties when trying to set up your Versa 3, see Why can't I set up my Fitbit device? 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-26-2022 07:18 - edited ‎01-08-2024 05:16

‎02-26-2022 07:18 - edited ‎01-08-2024 05:16

Hello there, @Monsterface. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products into consideration.

Thanks for the details provided in your post and sharing what worked for you. I'm glad to hear you managed to solve the issue. 

As you've mentioned, the "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

If you have any difficulties when trying to set up your Versa 3, see Why can't I set up my Fitbit device? 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer