Can't set up my Versa 3 to my phone

[laarni47]

I cannot connect my phone to my watch versa 3.i forgot my 4 digit passcode.what will i do to connect?

Update: Please help me for this problem

Moderator Edit: Clarified subject

[Guy_]

Hi @laarni47 - you may be able to reset it, see How do I use the device lock on my Fitbit device?

[MarreFitbit]

Hi there, @laarni47. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that you cannot connect your Versa 3. We'll be glad to help you! 

Have you tried the steps recommended by @Guy_?

As per the description of your post, it seems like your Versa 2 is no longer paired to your phone. That would explain why the options are no longer available in the Fitbit app. With that being said, the only way we can bring your Versa 2 back is by performing a factory reset. However, please take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

To perform a factory reset, please follow the steps below in the order listed:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device?