Can't set up my Versa 3

[Lia_is]

Can't setup the versa 3 to my phone. It does showing pairing code, but failed to connect to my phone. Numerous time restart the device as well as checking whatever tips in discussed in here. Not even a year yet...only 5months

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lia_is. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

On a side note, please know if you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

[Lia_is]

Hi Marre,

I'm using oppo with the os version 11. At first i can't sync my versa3, numerous time try to sync, i tried using factory reset. Since that, i can't setup back the device. It does give me code to pair, but unable to connect.

[MarreFitbit]

@Lia_is I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.