02-16-2022
17:31
- last edited on
12-18-2022
20:28
by
MatthewFitbit
02-16-2022
17:31
- last edited on
12-18-2022
20:28
by
MatthewFitbit
I've had fitbit before so now I can't set my versa 3 because it says I'm already logged in with the email address I have
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
02-17-2022 04:08 - edited 10-30-2023 04:10
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
02-17-2022 04:08 - edited 10-30-2023 04:10
Hi there, @Tlutz. Welcome to the Community Forums.
As @JohnnyRow has mentioned, it looks like you're clicking on "Join in" instead of "Log in". If you're adding a second Fitbit device to your account or replacing an old one, see How do I set up a replacement device or add a second device to my account?
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer02-16-2022 17:43
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
02-16-2022 17:43
It sounds like you are trying to create a new account. If you already have an account, just log back into the same account to switch devices.
02-17-2022 04:08 - edited 10-30-2023 04:10
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
02-17-2022 04:08 - edited 10-30-2023 04:10
Hi there, @Tlutz. Welcome to the Community Forums.
As @JohnnyRow has mentioned, it looks like you're clicking on "Join in" instead of "Log in". If you're adding a second Fitbit device to your account or replacing an old one, see How do I set up a replacement device or add a second device to my account?
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer