Can't set up my Versa again

[kelinaspain18]

versa 2 is stuck at this screen "pair your phone in your settings app, under bluetooth". unfortunately, the versa is removed from account so unable to set up again. the display is frozen in this screen and unable to display the 4 digit to set up again.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @kelinaspain18. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa is not connecting to your phone anymore. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done and before considering other options, please try the following steps in the order listed:

• Unpair your Versa from your phone's Bluetooth (or make sure it's no longer showing up there) and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa.
• If there is no connection, restart your Versa.
• Once your Versa is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.