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Can't set up my Versa with my new iPhone 17

ANSWERED

Hey, im hoping someone might be able to help. 

I've been using my Fitbit Versa 1 on my iphone 13 pro fine,and i just got a new Iphone 17 pro max and have tried to setup the watch on the new phone and it just wont find it. 

I've followed all the guidance: 

  • Removed the watch from the Fit bit app on the old phone
  • Forget the watch from the bluetooth settings on the old phone
  • I then add the app to the new phone
  • make sure it has bluetooth access
  • within the app click add device and add the Versa
  • it the just sits searching for devices and evetually just shows "Something went wrong"

 

it feels like the app is missing some sort of access to the bluetooth but i cant see what since it shows access in the permissions thing. 

Is my Versa finally done? 

Update

Sadly I had no luck with either Apple Support or FitBit support so ended up getting a new watch 

Moderator Edit: Clarified subject

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22 REPLIES 22

@Aureanna Interesting. I spoke to both Apple and Fitbit support on their respective online help chats. 
neither was able to help, Both pretty much just said  it’s an older device so probably isn’t compatible. 
in the end I gave my Versa to my brother and just got a new watch but not a Fitbit. 

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Yeah thats frustrating, i'm not in the market to upgrade right now so now i'm left with a device that works perfectly fine on my old phone but wont connect to my new one yet apple and fitbit have both told me its compatible but its clearly not. 

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they did offer me the 30% discount on a new watch but I don't want to buy a new fitbit if its going to have the same problem with this phone... 

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