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Can't set up my Versa

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‎05-04-2018 22:04 - last edited on ‎05-07-2018 09:52 by Moderator Alum

‎05-04-2018 22:04 - last edited on ‎05-07-2018 09:52 by Moderator Alum

I just got a Versa, downloaded the app from the window store, tried to add my new device, the app will not recognized the Versa. Has communicated once, but after entering the four digit code, I get a connection error. I have returned one Versa for not connecting, now the second is doing the same.

 

I have done all the recommendations. Restarting Versa, reinstalling app, restarting the computer. I am beyond frustrated, and not technically challenged. I have this beautiful new watch on my desk that I can't even use.

 

Any help appreciated before I return my birthday present. Using a Windows 10 computer.

 

 

Moderator edit: subject for clarity

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‎05-07-2018 09:53

‎05-07-2018 09:53

It's great to see you around @frantic1965.

 

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues pairing your Versa? If you do, I recommend taking a look at the Why can't I set up my Fitbit device? article and follow the instructions provided there.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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