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Can't set up my Versa

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‎07-23-2018 18:01 - last edited on ‎12-23-2021 18:08 by Fitbit Moderator

‎07-23-2018 18:01 - last edited on ‎12-23-2021 18:08 by Fitbit Moderator

Can't get the Versa to connect to phone spent hours on phone with Fitbit, they say its defective. Received new one and the same thing. I've gotten so much anxiety and palpitations over this that I no longer want this product. So disappointed that I didn't do much research.  Never had a problem with any of the previous ones.  I will do better research before I buy another. 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎07-23-2018 18:12

‎07-23-2018 18:12

And... (I'm not sure what you are asking to the community)

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‎07-23-2018 18:32

In response to Giampi71

‎07-23-2018 18:32

Asking how can I be happy with the Versa? How can I get it to work properly? Or is all of them defected.

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‎07-23-2018 21:09

In response to Dymnd779

‎07-23-2018 21:09

If it makes you happy my versa works perfectly. 

My suggestion is to contact support if you didn't do it already

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‎07-24-2018 01:26

In response to Dymnd779

‎07-24-2018 01:26

Hi, @Dymnd779, it seems unlikely that you would have got two defective Versas, though I guess it is possible if you are really really unlikely....

 

If you would like to share here what device you are trying to use to set up and where it is getting hung up, what error messages you are receiving etc someone may be able to help.

 

Without more information I don't see how anyone here could amswer your question "how can I get it to work properly?"

Sense, Charge 5, Inspire 2; iOS and Android

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