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Can't set up my new Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2022 07:32 - last edited on ‎07-07-2022 09:08 by Fitbit Moderator

‎07-07-2022 07:32 - last edited on ‎07-07-2022 09:08 by Fitbit Moderator

Hi, so I just bought a Versa and I'm trying to set up and it does not work, this error pops up.

 

 

Cannot Pair

This device has been locked and cannot

be paired. This may happen if a device is

reported lost or if a warranty replacement

has been issued. If you believe this is in

error, please contact Customer Support.

 

I dont know what to do, the device is brand new.

im using a Samsung S20 Fe

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-07-2022 07:43

‎07-07-2022 07:43

Hello @EmmaPopica and welcome to the Community.  There are several ways to contact Support in this link. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-07-2022 07:49

In response to LZeeW

‎07-07-2022 07:49

tried all sorts of support till now, they said they will rrach out to me...

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‎07-07-2022 09:10 - edited ‎07-18-2023 10:33

In response to EmmaPopica

‎07-07-2022 09:10 - edited ‎07-18-2023 10:33

Hi there, @EmmaPopica. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from. @LZeeW Thanks for your suggestion!

Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest. Please stay tuned to your inbox for updates on your case.

Maria | Community Moderator, Fitbit


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