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Can't set up new device

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‎07-08-2019 23:47 - last edited on ‎07-11-2019 15:25 by

‎07-08-2019 23:47 - last edited on ‎07-11-2019 15:25 by

Hi, had my new Fitbit delivered yesterday after waiting weeks for it!!! Tried setting it up all afternoon yesterday and this morning still no luck absolutely gutted and so annoyed. It’s picking the Fitbit up straight away the Bluetooth but when trying to pair on the set up it keeps dropping in and out of the Bluetooth!! Why is this?? And before anyway asked ive tried every step (10) on their troubleshooting page and I’m getting nowhere??? 

 

 

Moderator edit: subject for clarity

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‎07-11-2019 15:24 - edited ‎07-11-2019 15:24

‎07-11-2019 15:24 - edited ‎07-11-2019 15:24

Welcome to the Fitbit Community @TylerD12. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with setting up your new Fitbit Versa. I totally understand how you are feeling and I am here to help you. Thank you for your troubleshooting efforts. Usually a missing requirement is the cause and I recommend confirming the steps to set up your device in this help article: How do I set up my Fitbit device? 

 

You can confirm the complete troubleshooting steps here. If you continue experiencing difficulties, please let me know the model of your phone. If possible, try to set up your watch using another supported device. 

 

Let me know how it goes! 

 

 

 

 

 

 

 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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