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Can't set up the Versa 2 with my Google Pixel 4XL

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-28-2021 11:43 - last edited on ‎03-29-2021 06:27 by Fitbit Moderator

‎03-28-2021 11:43 - last edited on ‎03-29-2021 06:27 by Fitbit Moderator

I am trying to complete the setup of my new Versa2 with my Google Pixel 4XL, and am at he point of

"......looking for Versa 2,,," The phone and Versa 2 are side by side. I don't know what the deal is....This is very frustrating. I bought this because it is supposed to be easier to use then the Samsung watches I have had, but so far....well this s...s!

 

 

Moderator Edit: Clarified subject

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‎03-29-2021 06:30 - edited ‎12-15-2023 09:53

‎03-29-2021 06:30 - edited ‎12-15-2023 09:53

Hi there, @NGoddin1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how frustrating this can be.

I've seen you got in touch with our Support Team after posting here and they already provided you with some troubleshooting steps to try. However, it seems that you chat got disconnected. If the steps they recommended haven't worked, please feel free to get help for this problem by chatting with us online again or give us a call. Click here to get connected. 

I've moved your post to the Other Versa Smartwatches board for organization purposes.

We looking forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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‎03-29-2021 08:51

In response to MarreFitbit

‎03-29-2021 08:51

Hi, thanks for getting back to me. I am connected to my phone, but need to know a lot more as far as getting around on it. I hope to have time later today to talk to one of you who can help me. Last night from 730-815 I was on an elliptical trainer, however the Fitbit chose to record that as 4879 steps, the sleep data can’t be accurate, and today it has me with 1479 steps, and I know that I am way shy of that, however, I have done around 10 floors and it records none.

Ngoddin1

Sent from Mail for Windows 10
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