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Can't setup Versa 2 to my phone again

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‎01-28-2021 08:40 - last edited on ‎01-28-2021 08:46 by Fitbit Moderator

‎01-28-2021 08:40 - last edited on ‎01-28-2021 08:46 by Fitbit Moderator

I've spent all afternoon and evening and this morning trying to get my Versa 2 added back onto my Android phone.  Yesterday it stopped syncing to my phone so I did everything suggested, turn phone off and on (NUMEROUS TIMES), shut down fitbit (NUMEROUS TIMES) and logged out of my fitbit account.  I also uninstalled my fitbit app and installed it (NUMEROUS TIMES).  Then it was suggested that you remove the device from your account and reinstall it!  WELL I CAN'T!  I also turned Bluetooth on and off (NUMEROUS TIMES).

 

 

Moderator Edit: Clarified subject

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25 REPLIES 25

‎03-01-2021 05:33

In response to Chobbs1959

‎03-01-2021 05:33

I just continued every day to reinstall and pair and it worked.  It was beyond frustrating.  I have all my reminders, and receive my emails and calls on my fitbit so when it wasn't working I was lost!  I did hear the Fitbit was having some type of issue that was causing the problem.  

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‎03-01-2021 05:44

In response to RNIDS

‎03-01-2021 05:44

Oh I see.
I'm trying every day. They did say to send it back and they would replace
it but I'll keep trying.
Glad yours is working.

CHobbs
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‎03-01-2021 05:46

In response to Chobbs1959

‎03-01-2021 05:46

Good luck.  If you can't get it soon, I'd be sending it back for a new one!  There shouldn't be that many problems with the device.

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‎03-01-2021 06:38

In response to RNIDS

‎03-01-2021 06:38

Thanks. I will be.

CHobbs
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‎04-13-2021 14:47

‎04-13-2021 14:47

Omg! I am having this SAME issue! I've tried everything numerous times! So frustrated! Any update from fitbit??

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‎04-13-2021 14:48

In response to MarreFitbit

‎04-13-2021 14:48

Any update on the Android issue? I am so frustrated! 

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