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Can't setup Versa Lite after factory reset

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‎11-24-2020 10:39 - last edited on ‎11-24-2020 18:27 by Fitbit Moderator

‎11-24-2020 10:39 - last edited on ‎11-24-2020 18:27 by Fitbit Moderator

Versa lite not connecting  with ipad. Was losing time, about 2 hrs so went back to factory  se. Now will not update or connect.

 

Moderator Edit: Clarified subject

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‎11-24-2020 18:27

‎11-24-2020 18:27

Hi @maureenharrihil, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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