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Can't setup Versa with my Kindle

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‎05-10-2018 04:51 - last edited on ‎05-12-2018 07:36 by Moderator Alum

‎05-10-2018 04:51 - last edited on ‎05-12-2018 07:36 by Moderator Alum

Just got my Versa yesterday and have tried to set it up through wifi and Bluetooth with no success. Even tried it on my kindle over my phone. It gets stuck at 5 percent always. About to return this thing as it is just irritating at this point. Help!

 

 

Moderator edit: subject for clarity

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‎05-12-2018 07:35

‎05-12-2018 07:35

Hello @Alanna77777, let me give you a warm welcome to the forums! Beside the Kindle, did you try to setup your Versa with a compatible device? I'm asking because the Kindle isn't an official compatible device, so it might or not work. Now regarding the Wi-Fi network, you can try to connect your watch to open WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. A captive portal opens a web page in your browser and could ask for a username and password, payment, or acceptance of terms. This is commonly found when connecting to Wi-Fi networks in hotels, airports, coffee shops, and other public places. For best results, connect your watch to your home or work Wi-Fi network. Make sure you know the network password before connecting.

Note that you can connect your watch to a personal hotspot which lets you share the cellular data of your phone or tablet when you don’t have access to a Wi-Fi network. Additional data charges from your mobile carrier may apply.

 

So please take those requirements into consideration. For further information, please review the information in this help article. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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