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Can't setup Westpac Mastercard with Fitbit Pay

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‎03-11-2019 23:59 - last edited on ‎03-12-2019 07:34 by Fitbit Moderator

‎03-11-2019 23:59 - last edited on ‎03-12-2019 07:34 by Fitbit Moderator

I am trying to set up my mastercard in my wallet for Fitbit Pay but it says that card was declined, please contact your issuer.  I ran Westpac and they said you can't do it for a credit card.  I don't think that's right is it?

 

 

Moderator edit: updated subject for clarity

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‎03-12-2019 07:39

‎03-12-2019 07:39

@Granmacca  Welcome to the Fitbit Community! I hope you're doing well! This is odd as your bank is listed as one that Supports Fitbit Pay. You can setup either a credit or debit card but it could be that your bank only allows Fitbit pay to work with debit cards. You can retry the card setup process and see if this works for you but it if it doesn't it the bank's customer support is right and only debit cards are allowed from them.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-19-2019 20:14

In response to AlvaroFitbit

‎03-19-2019 20:14

No worries.  I am going to try and apple watch 🙂

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