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Can't setup my Versa

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‎11-13-2018 03:32 - last edited on ‎11-14-2018 09:09 by Moderator Alum

‎11-13-2018 03:32 - last edited on ‎11-14-2018 09:09 by Moderator Alum

I’m trying to set up my new Fitbit and it has been pairing to my device for over an hour. I have put in the 4 digit code but it is stuck on the paring screen. Should it take this long to pair or has something gone wrong?

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎11-13-2018 04:21

‎11-13-2018 04:21

Hi, @KiarablAnche, no it should not take that long.  It sounds like something went wrong in the set up -- maybe you lost wifi connection, or it dropped too low?

 

I would check that you have a strong wifi signal and then re-start the set up process.

 

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎11-14-2018 09:10 - last edited on ‎07-07-2025 07:55 by Fitbit Moderator

‎11-14-2018 09:10 - last edited on ‎07-07-2025 07:55 by Fitbit Moderator

Welcome to the Community @KiarablAnche and @Julia_G thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having problems pairing your Versa? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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