help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't setup my Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-13-2018 03:32 - last edited on ‎11-14-2018 09:09 by Moderator Alum

‎11-13-2018 03:32 - last edited on ‎11-14-2018 09:09 by Moderator Alum

I’m trying to set up my new Fitbit and it has been pairing to my device for over an hour. I have put in the 4 digit code but it is stuck on the paring screen. Should it take this long to pair or has something gone wrong?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎11-13-2018 04:21

‎11-13-2018 04:21

Hi, @KiarablAnche, no it should not take that long.  It sounds like something went wrong in the set up -- maybe you lost wifi connection, or it dropped too low?

 

I would check that you have a strong wifi signal and then re-start the set up process.

 

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎11-14-2018 09:10

‎11-14-2018 09:10

Welcome to the Community @KiarablAnche and @Julia_G thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having problems pairing your Versa? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer