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Can’t sign in to Alexa

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‎09-25-2019 18:34

‎09-25-2019 18:34

I can’t seem to sign into Alexa I have an Apple 7+ phone. When I try to sign into Alexa through my Fitbit I get a message that says The new email address you have provided is already in use. Please use a different email address.  I can’t get my Amazon app to recognize my Fitbit either.

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‎09-26-2019 15:36

‎09-26-2019 15:36

@IrishPickle It seems like you're trying to sign up instead of logging in as it mentions the new email address. Please log in with your alexa amazon account.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-18-2020 09:17

‎01-18-2020 09:17

I am having the same problem.  Did you get this resolved?

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‎01-18-2020 09:20

In response to Marrrmaduke

‎01-18-2020 09:20

I am logging in, not signing in and I am getting the error message : The new e-mail address yuo provided is already in use.  Please use a different e-mail account. 

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