Can't swipe Versa 2 screen anymore

[Nouche]

After having charged my fitbit, suddenly I couldn't swipe anymore. Restart doesn't help. Thank you for advice. It's a Versa2. Data are still transferred to my mobile app.

Moderator Edit: Clarified subject

[Julia_G · Accepted solution]

Hi, @Nouche , as a restart hasn’t helped (though it is worth trying this a couple of times, as a single restart doesn’t always work) it is worth trying a change of clock face.  You do this in your app, and the instructions are here .  If this solves your issue you can return to the previous clock face if you prefer.

I hope this helps.  Let us know how it goes.  Welcome to the forums!

[Nouche]

Thank you Julia. I tried but nope, still nobswiping possible ...

[MarreFitbit]

Hi there, @Nouche. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2. @Julia_G Thank you so much for your help and advice.

I've seen you contacted our Support Team just right after your last here. Please stay tuned to your inbox, someone will reach out to you shortly. 

I hope we can solve your issue soon. 

[Nouche]

Hello! Thank you for reaching out. All of a sudden, I can swipe again, I tried several things but it didn't work. I left it as it is and now some hours later and without knowing the reason, I can swipe again. So no more action is needed for the moment. Thank you!

[Julia_G]

Hi, @Nouche it was almost certainly the restart, which can fix many problems and is always the first troubleshooting step whenever your Fitbit is not behaving as expected.  Sometimes it does not work immediately or on the first try.  

If this should happen again, I do recommend restarting!

[Griffjm]

Me as well. This has happened a few times to me. If only I could remember how to fix it. Sometimes I think it’s a FitBit glitch on their end

[Griffjm]

Just got off “chat” and issue was quickly resolved

Now, we will proceed to change the clock face to know if your Fitbit screen responds. Please, complete the next steps:

1. From the Today tab in the Fitbit app, tap your profile picture it is on the top left of today's tab, it is a circle
2. then click on the Versa 3 tile.
3. Tap Gallery then Clocks tab.

Browse the available clock faces. Tap a clock face to see a detailed view.

4. Tap Install to add the clock face to Versa 3.

[Nouche]

Hi for a while I thought my problem was solved. I could swipe again. In the meantime things got worse. I can't read my display anymore. See picture attached. Thank you for your support! 

 

[Julia_G]

Oh, dear! That’s a mess!  So it is back to the restart and the change of clock face that you tried before - which hopefully will get you back on track again, at least temporarily…

Since it is a Versa 2 I am guessing that it is out of warranty?  If so there is not a lot you can do other than keep trying the fixes as long as they still work or go for an upgrade…

I am so sorry to read this update!