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Can't swipe Versa 2

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‎03-05-2020 22:25 - last edited on ‎03-29-2023 11:20 by Moderator Alum

‎03-05-2020 22:25 - last edited on ‎03-29-2023 11:20 by Moderator Alum

Was given Versa 2 as Christmas gift.  Recently having issues swiping screen in any direction.  Read the forums, changed the clock face to basic Fitbit, and hanger restarted the watch.  Are there any other fixes recommended?

 

 

Moderator edit: format

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‎03-06-2020 11:54

‎03-06-2020 11:54

Welcome to the Fitbit Community, @csa66. 

 

I appreciate your participation in the Forums and sharing that you're unable to swipe your Versa 2 which you received as a Christmas gift. Thank you for your efforts to resolve this by changing a clock face and doing a restart. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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