Can't swipe Versa 2

[ShaunLondon]

Is there any update for the many of us who are unable to use the swipe function? Lots of us have tried restart and factory reset to no avail. Any help very much appreciated.

Moderator edit: subject for clarity

[SteveH]

It seems to me that if a restart / reset is not working then it's likely a hardware issue and we need to contact customer support to discuss replacement options.

contact.fitbit.com

[Susanwh]

I am having the same problem. I received the versa2 via The telegraph in February. It worked fine until the last week when it keeps turning on and off, resetting and can’t swipe. Very annoying 

[Jay571]

Mine started doing this a couple of weeks ago. It will restart on it's own and if the screen is locked (will not swipe) I have to manually restart it.  Getting very tired of it as you never know when it will not swipe. Also during exercise tracking, it will sometimes restart and kill my tracking. Did a factory reset but no change. Hopefully someone has an answer. 

[Susanwh]

Hi Jay571,
I hope so but doubt it. I have seen many, many posts about the problem and the only advice I’ve seen is close down, reset, etc. There are too many, it’s got to be a design fault
But here’s hoping

Sent from Sue Whittle's iPad

[Jay571]

Well it is working again after the screen wake was changed from automatic
to manual. I do have to push the left button but that's ok. Give it a try
to see if it works for you too.

[Tilia14]

So, this happened last week and spoke to customer support and they’re sending me a another one as it’s still under warranty (purchased 6 months ago).  In the meantime, I had been trying to use my original Versa and it went from not being able to swipe (soft-reset),  then it worked fine for half a day, then unable to swipe again, so did another soft-reset and now the screen shows the Fitbit logo for a 6 seconds then goes blank for 6 seconds at it continues to cycle over and over.  The left button does nothing, so I believe it’s officially dead.  So frustrating because it worked beautifully up until I woke up last week to find the screen unresponsive.  

[Susanwh]

Hi Jay571,
Many thanks for your reply. The day before, I had completely given up on the Versa2 and didn’t wear it but I tried what you said last night and it appears to have worked so far. This morning still ......nearly always......swiping, although a little reluctantly, so many thanks. In the several weeks I have had the Fitbit it was always set in manual ‘switch on‘ and then must have somehow reset itself in automatic because that’s when I noticed things started to go wrong. I wonder if it is when the battery runs righT down.

[Susanwh]

hi Tilia4,
Thanks for your message. I hope I don’t end up having to do the same