Can't swipe my Versa Lite screen

[Kellysversalite]

I've had my Versa lite for a week and the screen wont swipe. I've turned it on and off...anyone know how to fix this??? Cheers!

Moderator edit: updated subject for clarity

[NellyG]

Ive flagged a moderator to come and help you as the restarts have not helped.

[MarreFitbit]

Welcome to the Fitbit Community @Kellysversalite! Thanks for already restarting your Versa Lite in order to solve the issue with the screen. Nice way to go! 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Thanks for flagging the post @NellyG! 

Please let me know if there's any questions present, I'll be around.

[Beegly]

I have the same problem, I've had my versa lite a month now and love it but suddenly I can't swipe the screen or swap from heart rate to steps etc. I've tried rebooting and have found over the last 2 days it just reboots itself and still doesn't swipe. Any advice please? 

[MarreFitbit]

Hi there @Beegly, welcome here. Thank you so much for restarting your Versa Lite prior to posting here. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

[Beegly]

👍 Thanks so much!!! Xxxxxx

[MarreFitbit]

Anytime @Beegly! 🙂

Let me know if you need further assistance, I'll be around. 

[Kellysversalite]

Hey there

I ended up having to get it replaced. The next one I got hasn't missed a
beat, so obviously the original one was faulty. Sound like you might be in
the same boat?

Cheers

Moderator edit: personal info removed

[MarreFitbit]

Hello there @Kellysversalite, thanks for stopping by and sharing your experience. 

I'm glad to hear that your new Charge 3 is working perfectly. 😉 I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Sheria1104]

I just got mine on Friday... I was able to get it to sync once.. then wouldn't .. finally deleted from blue tooth it will sync now it won't swipe... I have reset it a few times with no luck

[MarreFitbit]

Hi there @Sheria1104, welcome to the Community Forums. Thanks for restarting your Versa Lite prior to posting here. 

Since your smartwatch is still syncing, please change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know the outcome.

[Sheria1104]

I was able to get it to any by removing it from my Bluetooth. But it stopped swiping. It is also only getting two days of Battey life Wondering of that is because of it not syncing. I did change the clock face but it fixed nothing.

[MarreFitbit]

Hi there @Sheria1104, thanks for getting back and letting me know the outcome. 

Since this sounds a bit more serious as the screen is still not working and the battery is draining faster than expected, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

[Nellie8002]

I'm having this same issue. My versa lite will not swipe up or down. I've rebooted several times and updated my today app and neither have worked. Its less than a month old. 

[Kellysversalite]

Hey there. I had to take mine back and exchange it. Had no problems with my
new one!
Good luck

Moderator edit: personal info removed

[MarreFitbit]

Hi @Nellie8002, welcome on board. Thanks for restarting your Versa Lite prior to contacting us. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! Let me know if you have any questions present.

Hello @Kellysversalite, I'm glad to hear that your Charge 3 replacement has been working like a charm. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Stace081177]

I'm following also. I got my fitbit lite in August and lately I've had nothing but problems. First it won't sync, I have to restart it at least twice a day and now the touch screen isn't working. I can't swipe to get there weather or to start a run. It seems only to work in the morning to turn my alarm off. I restarted it, charged it, and changed the clock face. Please help with this.

[Kellysversalite]

I had to exchange it for a new one. The new one has had zero issues.

Cheers

Moderator edit: personal info removed

[MarreFitbit]

Hi there @Stace081177, thanks for stopping by. I  I am sorry to hear that you are going through this situation. I appreciate your efforts in troubleshooting your Versa Lite prior to contacting us. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Hello @Kellysversalite. I'm glad to hear that your new Versa Lite has been working like a charm. 

Let me know if there's anything else I may do to help you.

[HeideBversalite]

I've been struggling with my versalite for over a week now. I have restarted multiple times. The device does not swipe in any direction. 

It is so frustrating. What can I do?