Can't swipe my Versa Lite screen

[Kellysversalite]

I've had my Versa lite for a week and the screen wont swipe. I've turned it on and off...anyone know how to fix this??? Cheers!

Moderator edit: updated subject for clarity

[LVargas06]

Hello

my Fitbit Versa Lite will not slide or allow me to select any options. I have changed the clock face to one made by Fitbit. I have restarted the device. Please help. 

[Cntreanor]

I had same issue. I called them and they sent a replacement since it was under warranty

[Steelers1120]

I had to call them and they replaced mine

[Bella_versalite]

I have the same issue, but I can't swipe to get my Versa to reset. Anyone know how to fix this? 

[Cntreanor]

I called their customer service and that sent me a replacement

Regards,

[sgarnett26]

This seems to be a problem with the Versa Lite, are they working out a solution? I am now having the same issue, too. It is frustrating. 

[Bella_versalite]

I finally got my screen to un freeze! I uninstalled the Fitbit app, and I also help the bottom on my Versa.

[sgarnett26]

I have been trying and I still can't get my screen to budge. 

[Bella_versalite]

I would call customer service. They might be able to send you a repcacment.

[Cntreanor]

I would call customer service. When I did, they sent me a new fit bit since it was under warranty

Regards,

[sgarnett26]

I contact customer service and they gave me several steps to try. It still does not work and is frustrating me. Not much I can do. 

[CyndiAZ]

My screen won't swipe either. I've tried everything I know of.  Can some

[Mfreyer]

I have reset and updated my fit bit lite and still cannot get the screen to change. I've only had it 5 months and 2 of them it has not worked properly. 

[LornaR01]

I have had my Fitbit Versa Lite since Dec 2019 and it stopped responding to touch in February 2020. After trying all the fixes Fitbit sent a new device, I received it at the end of February. My new device was working great and now the screen is not responding to touch again. This is ridiculous Fitbit! 

[Mmarkl1]

Mine has stopped swiping too. It also randomly shows the Fitbit symbol and buzzes.... Help?!

[Mfreyer]

I went to the chat and they ended up sending me a replacement. You just have to be patient getting through Sent via the Samsung Galaxy S7 active, an AT&T 4G LTE smartphone

[SusanneG6]

I’ve had the same problem. Did the reboot thing, I can’t turn it off or change anything anymore because the screen flashes for a milla second. 

[SherriJajo]

I called and they replaced mine free of charge as it was still under
warrantee. --

Moderator edit: personal info removed

[SusanneG6]

Mine is under warranty too but not getting a response. 

[HeideBversalite]

Log an issue on Fitbit website


Sent from my Samsung Galaxy smartphone.

This email is subject to the TFG Email Legal Notice that is displayed in the following link http://www.tfglimited.co.za/docs/2804/TFG%20Email%20Legal%20Notice%20JAN%202014.pdf. For reporting any unethical or fraudulent behaviour, please contact our toll-free anonymous hotline on 0800 118 444