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Can’t swipe up for messages-Versa 2

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‎05-22-2022 09:23 - last edited on ‎05-22-2022 19:08 by Fitbit Moderator

‎05-22-2022 09:23 - last edited on ‎05-22-2022 19:08 by Fitbit Moderator

I’ve disconnected and reconnected my Fitbit from blue tooth, done a couple resets and cleaned the watch front and back, but I still can’t swipe up to see messages.  Messages appear initially and then I can’t review them by swiping up.  Sometimes I can’t swipe right for the apps either. It’s hit or miss. Any suggestions? 

 

Moderator edit: updated subject for clarity

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‎05-22-2022 19:07

‎05-22-2022 19:07

Welcome to the Fitbit Community, @Beachrunner111.

 

Thank you for informing us about the issues you experienced with your Fitbit Versa 2 and for the troubleshooting steps you’ve performed.

 

Whether you haven't done so, please try to change your Fitbit device's clock face by following these instructions.

 

If you changed the clock face without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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