Can't transfer music to my Versa 2

[agner]

Hi,

I have been having a problem now for a couple of months by transferring music to my Fitbit Versa2. 

Once I was lucky to transfer music to Fitbit Versa2 but now I can't put more songs and the problem is not about lack of place. I am downloading music either mp3 or mp4 file, but it's the same. On computer desktop app says it has been transferred but near the song it shows like 'unsupported file". Does anyone know where is the problem and how to fix it?

Thank you!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @agner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. A captive portal opens a web page in your browser and could ask for a username and password, payment, or acceptance of terms. This is commonly found when connecting to Wi-Fi networks in hotels, airports, coffee shops, and other public places. 

Note that you can connect your watch to a personal hotspot which lets you share the cellular data of your phone or tablet when you don’t have access to a Wi-Fi network. Additional data charges from your mobile carrier may apply.

Moving forward to what you're experiencing, see the troubleshoot steps below:

• Frozen at "Determining Transfer Time" (check out @xTommyG's workaround here)
• Stuck on "Transfer in progress" (try restarting your Versa 2 and then reestablish Wi-Fi connection on Versa 2)

Requirements:

• Windows 10 (PC) or Mac computer 
• Wi-Fi capable computer: Must be able to connect to the Internet via Wi-Fi (direct ethernet connections will not work)
• Fitbit Connect Software (Win10/Mac) must be installed
• Versa 2 battery life must be above 40% to transfer music (Keeping Versa 2 charging during this process is recommended)
• Create at least 1 playlist of songs or podcasts in iTunes or Windows Media Player to download to your watch. You can also create playlists in the Fitbit Music app using the drag-and-drop feature to add individual tracks. 
• To download music files, they must fall under one of the following audio file types: 
  • Windows 10
    • MP3 files
    • MP4 files with AAC audio
    • WMA files
  • Mac
    • MP3 files
    • AIFF
    • MP4 files with AAC audio

• If you use iTunes, make sure you approve the app to share playlists with your watch: Open iTunes on your computer > Edit > Preferences > Advanced > Share iTunes Library XML with other applications > OK.

• For best results, perform this process as close to your router as possible to reduce any interference 

Transfer Music Checklist:

1. Restart computer
2. Make sure your computer is connected to a strong Wi-Fi network (note: personal or work network that requires a password to connect is recommended - 2.4 GHz) 
3. Restart phone
4. Restart Versa 2
5. In the Fitbit app go to Account/Media/Manage Wi-fi Networks and remove all saved networks
6. Connect back to your Wi-Fi network 
7. Plug-in your watch to charge
8. On your Versa 2, tap Music app and then Transfer Music: 
9. Versa 2 will show this screen when connection is established: 
10. Open Fitbit Connect and click on Manage My Music 
11. When prompted, follow the on-screen instructions on your Mac/PC to choose the playlists you want to download to your watch. After you choose a playlist, the download starts automatically. Download/transfer times vary based on how large your playlist is (was able to download 1 hours worth of music in about 6-8 minutes).

Note: For faster download times, you might want to avoid large playlists. The more songs you transfer under one playlist the longer download times you will experience. Should you run into an issue please let us know where in the process you get stuck.