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Can't transfer music to my Versa

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‎08-21-2018 17:44 - last edited on ‎08-22-2018 05:56 by Moderator Alum

‎08-21-2018 17:44 - last edited on ‎08-22-2018 05:56 by Moderator Alum

I am having trouble connecting my Versa to my desktop app to sync it. I press "transfer music" on my Versa and "personal music" on the desktop app. It says "looking for your watch" for a few minutes then a message pops up "we were not able to find or connect to your Versa".

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎08-22-2018 05:57

‎08-22-2018 05:57

Great to see new faces @natalie857123, welcome.

 

If you are having issues transferring music to your Versa, I recommend taking a look at the help article Why can't I download music and podcasts to my Fitbit watch? and follow the instructions provide there. If you keep receiving the error message, please provide me with a screenshot of it.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-22-2018 06:19 - last edited on ‎08-23-2018 04:06 by Moderator Alum

In response to AlejandraFitbit

‎08-22-2018 06:19 - last edited on ‎08-23-2018 04:06 by Moderator Alum

I was having the same problem until I realize it was not connecting to my WiFi because too many devices were connected. It worked fine after I turn off the smart TV and cellphone from the house WiFi. I hope it helps.

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‎08-23-2018 04:09

In response to Monika-L

‎08-23-2018 04:09

Welcome to the Community @Monika-L.

 

Thanks for sharing the steps you followed in order to be able to transfer music to your watch, I know our friend will find it helpful. If there is anything we can help you with, do not hesitate to post it.

 

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-21-2020 09:09

‎09-21-2020 09:09

Im having the same problem.

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