Can't transfer personal music to Versa 2 anymore

[JohnPav]

I can no longer transfer music from my PC to my Versa 2. It was working just fine 2 weeks ago. I have tried many things so far.

Turned off Bluetooth on my phone and PC

Made sure the Versa and PC are on the same wi-fi network

Shut down the Versa many times

Removed and reconnected the wi-fi (wi-fi will show ip address on the Versa for about 20 seconds then go to wi-fi off again)

Uninstalled and reinstalled the Fitbit app on my PC

Shut down my router and restarted it

Attached the Versa to the charger

I have not done a factory reset on the Versa because I don't want to lose the music I have on it now. If the reset doesn't work then I will have no music. Fitbit customer support not been able to find a solution.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @JohnPav.

Thanks for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Our team has recently released a new version of the Fitbit app on mobile devices (3.49 iOS and Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

Please keep in mind the following:

- To download music and podcasts to your Fitbit Versa 2, you need to create at least 1 playlist of songs or podcasts in iTunes or Windows Media Player.

- You can store over 300 songs and podcasts on your watch depending on the file sizes

- Older songs may not transfer due to copyright protections (known as DRM encryption). 

- The music and podcast file types you can download to your watch are the following:

• MP3 files
• MP4 files with AAC audio
• WMA files

Please make sure to follow the instructions in this article in the menu "How do I download playlists to my Fitbit watch?".

Whether you continue experiencing difficulties please provide the following information:

- Does the music file type you want to download meet the above criteria?

- Do you have less than 300 songs/podcasts on your watch?

- Do you see any error when trying to download your music?

If you have any question, please let us know.

[JohnPav]

Thank you for the information.
I am currently on the Fitbit app version 3.42 (1052). My phone is on ios 12 and the most recent Fitbit version requires ios 13. Since I have an older phone I am waiting to see if ios 15 causes problems with other people using phones similar to mine.
I was able to transfer music up until a few weeks ago with no problems.
I have added songs stored on my PC’s hard drive in mp3 format which I own. My Fitbit still has space for more songs. I never had any errors when I was able to transfer music.

[EdsonFitbit]

Thanks for your response, @JohnPav.

For the best experience we recommend updating the Fitbit app and Fitbit watch to the latest version. In this case, you might try to sync your Versa 2 with a mobile device running the latest Fitbit app version to see if the issue to transfer music gets resolved.

Feel free to contact us at any time.

[Gengenie]

I've got the same problem.

I want to transfer from my pc and not use my phone. All devices are running the most recent version.

It just stays forever on the "connecting to your fitbit" screen.

[SunsetRunner]

Hopeless these support products. I get told to download Fitbit connect for my Versa 2, which when I do, doesn't list Versa 2 as an option to set up. So I go to manage music without bothering to try and set up the device and literally the whole app is in Chinese. I am in UK and downloaded from here....Chinese? Just hopeless. It is like they never actually try and of the suggestions they recommend.

[dbs0001]

I finally got my versa 2 to reconnect by removing the watch from my account, setting it up again and re-entering the wireless network password - try it and let me know if it works, have had the same problem and worked on this several weeks before finding a solution. There are so many different versions of android and ios out there it must be a nightmare to provide solutions for everyone plus they are no longer developing the personal music part of the app - wearing mine until it quits, then Garmin!

[JohnPav]

Thank you for the information.

How did you remove the watch from your account?

When you removed your Versa 2 from your account did it delete the music that was stored on the watch?

Did it delete information from your Fitbit app on your phone?

[dbs0001]

On the fitbit app, just click on the versa icon and you will see a trash can icon on the next page - just delete and re-install, nothing will be lost on the watch except any un-synced steps, etc.  Then just add it back and re-enter info - hope this helps!