Can’t unlock Versa 2 with new iPhone

[VersaVic]

Hi all!

I traded in my old iPhone for an iPhone 14 but can’t get my Versa 2 set up on it. I m signed in on the Fitbit app and have started syncing it. It finds it with no problem but I can’t put in the code displayed on my watch because it says “unlock with your phone”. 
I have uninstalled the app, signed out of the app and restarted the watch. I can’t do a hard restart because the phone is completely locked. 
Is this hopeless?

[JuanFitbit]

@VersaVic , A warm welcome to the Community! Thank you for your message. 

Please under any circumstance DO NOT remove the Versa 2 from your Fitbit account. 
To unlock the Vers 2 with your phone please follow the instructions here: 

How do I unlock my Fitbit device with my phone?

[VersaVic]

Unfortunately, it seems that is what happened. It is no longer showing up on the app when I open it on my new phone. When I add it back into my account, the watch vibrates, signaling that there is a code but I can’t see it because the Fitbit is telling me to unlock it using my phone. I am stuck in this perpetual loop. 

[JuanFitbit]

@VersaVic , Thank you for getting back to me. 

I've informed our team. They'll be more than glad to help  you further via email . 

You'll be receiving a mail soon. 

[VersaVic]

Thank you!

[KulChinmay]

Hey @JuanFitbit , I am also facing similar issue where I have lost my watch connect through app and I cannot access 4-digit stating following message of "Unlock with Your Phone". How to unlock this device and connect to app?

[JuanFitbit]

@KulChinmay , Thank you for your message and picture. 

Be welcome to the Community!

. In your case the next step is to give our team a call or chat with the, so that they provide you with further Support.  Either go to our help portal or go to your profile picture in the app>Help & Support>Contact Support. There you will choose how to contact support.