help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't unlock my Fitbit Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-06-2020 09:16 - last edited on ‎06-22-2020 07:19 by Fitbit Moderator

‎06-06-2020 09:16 - last edited on ‎06-22-2020 07:19 by Fitbit Moderator

My son has managed to lock my versa. I have unlocked it before. But recently after charging it won’t sync properly so I have to uninstall the versa and reinstall . It is now locked and can’t reinstall as it needs unlocking with  my phone - help? I have tried turning versa off and on too.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-22-2020 07:18

‎06-22-2020 07:18

Hi @Graysonfish1, it's great to see you in our Fitbit Community! Regarding your locked Fitbit Versa, I appreciate the time spent trying to get it unlocked before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes