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Can't unlock my Versa 2 with my phone

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My two year old locked me out of my watch. It’s saying unlock with phone. I can’t figure where on the app to do it without shutting the watch down. Anyone an easy way to unlock 

 

Moderator Edit: Clarified subject

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Hi there @Sluds06, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

As a first approach, I'd like to confirm if you've followed the troubleshooting steps provided here How do I use the device lock on my Fitbit device?

If you have, but you're still unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can now follow the steps to set up your watch, click here How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there @Sluds06, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

As a first approach, I'd like to confirm if you've followed the troubleshooting steps provided here How do I use the device lock on my Fitbit device?

If you have, but you're still unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can now follow the steps to set up your watch, click here How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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