03-14-2021
18:24
- last edited on
03-15-2021
05:01
by
MarreFitbit
03-14-2021
18:24
- last edited on
03-15-2021
05:01
by
MarreFitbit
My two year old locked me out of my watch. It’s saying unlock with phone. I can’t figure where on the app to do it without shutting the watch down. Anyone an easy way to unlock
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
03-15-2021 05:05 - edited 09-12-2023 09:09
03-15-2021 05:05 - edited 09-12-2023 09:09
Hi there @Sluds06, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.
As a first approach, I'd like to confirm if you've followed the troubleshooting steps provided here How do I use the device lock on my Fitbit device?
If you have, but you're still unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:
You can now follow the steps to set up your watch, click here How do I set up my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-15-2021 05:05 - edited 09-12-2023 09:09
03-15-2021 05:05 - edited 09-12-2023 09:09
Hi there @Sluds06, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.
As a first approach, I'd like to confirm if you've followed the troubleshooting steps provided here How do I use the device lock on my Fitbit device?
If you have, but you're still unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:
You can now follow the steps to set up your watch, click here How do I set up my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...