Can't unlock my Versa 2 with my phone

[Nepheredis]

Hi all, I have a Versa 2 that is blocked, first I tried to change the pin but the device show me an error all the times, so I removed from the app and bluetooth this device, so, now I have a blocked and no interactive Versa 2. So, how can I reset the clock or solve that?

Thanks to all!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Nepheredis. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

[Nepheredis]

Thanks a lot!

That worked. Regards!

[MarreFitbit]

@Nepheredis Awesome! 🙂 I'm glad to hear that the steps did the trick for you.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

[JasonMUConn]

I have tried your suggestion several times and all to no avail. What else can I do. After holding the button for several seconds the Fitbit logo appears, I hold the button again.. it goes black but then the clock face appears and once again ask me to unlock the watch using my phone.

[Trupti13]

I’m facing the exact same issue on my Versa 2. Please help.