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Can't unlock my Versa 2 with my phone

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‎09-17-2021 10:51 - last edited on ‎09-17-2021 11:57 by Fitbit Moderator

‎09-17-2021 10:51 - last edited on ‎09-17-2021 11:57 by Fitbit Moderator

Can’t reset versa 2 I deleted it from my app and the watch is locked and it won’t do a master reset

 

Moderator Edit: Clarified subject

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‎09-17-2021 11:58 - edited ‎06-08-2024 11:28

‎09-17-2021 11:58 - edited ‎06-08-2024 11:28

Hi there, @Hooch190. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To unlock the watch now that it's no longer paired to your wife's phone, I suggest to perform a factory reset by following these steps:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-17-2021 11:58 - edited ‎06-08-2024 11:28

‎09-17-2021 11:58 - edited ‎06-08-2024 11:28

Hi there, @Hooch190. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To unlock the watch now that it's no longer paired to your wife's phone, I suggest to perform a factory reset by following these steps:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes