Solved: Can't unlock my Versa 2 with my phone - Fitbit Community

Can't unlock my Versa 2 with my phone

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corbuiulian1234

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my fitbit versa 2 is blocked.when try to connect with phone dont show the code.

Moderator Edit: Clarified subject

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MarreFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

51208 11423 15187

Hi there, @corbuiulian1234. Welcome to the Community Forums.

To unlock the watch now that it's no longer paired to your dad's phone, I suggest to perform a factory reset by following these steps:

Hold the back button for about 8 seconds.
When the Fitbit logo disappears:
1. Release the button briefly (for less than 2 seconds).
2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset.

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Hope that helps.

Maria | Community Moderator, Fitbit

Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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MarreFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

51208 11423 15187

Hi there, @corbuiulian1234. Welcome to the Community Forums.

To unlock the watch now that it's no longer paired to your dad's phone, I suggest to perform a factory reset by following these steps:

Hold the back button for about 8 seconds.
When the Fitbit logo disappears:
1. Release the button briefly (for less than 2 seconds).
2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset.

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Hope that helps.

Maria | Community Moderator, Fitbit

Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer