Can't unlock my Versa 2 with my phone

[Jillygirlie]

I am so disappointed and annoyed with my Versa 2 smartwatch, it has been working fine for a couple of years, I then decided to put my credit card on my watch, I set it up with a PIN number, it then said my bank was now not on the list for my watch, this is where the problems started, I cannot in any way get past the red message saying unlock with your smartphone, I have tried factory reset, which says put in the 4 number code, but of course I don't have it cos I can't get past the message! I've tried deleting my Fitbit and re installing, charging then turning Bluetooth off and on, holding the side for 10, nothing but nothing works! what the heck do I do with a dead watch, I really do not want to buy another one just because I cannot get past this **ahem**ed message! Any help will be so appreciated before I go mad!  Thank you!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jillygirlie. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

To unlock the watch now that it's no longer paired to your phone, I suggest to perform a factory reset by following these steps:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

[Jillygirlie]

Hi Marre,

Thanks so much for your reply, I saw before you had given someone else the same info which I tried as well, I have just tried it again but it still doesn't work, I don't get anything come up just a black screen, so I can't even do a factory reset that's why I get so frustrated, nothing works!  All I get on my watch is the time (which is wrong) and the red message, absolutely nothing else!

[MarreFitbit]

@Jillygirlie Anytime! I appreciate you had followed the tips and recommendations provided above. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Jillygirlie]

Hello,

Well my dilemma went to support and they have said that they think it is defective, it is connected though to my bluetooth, I get the feeling they don't really know and offered me 35% off a new one as it is easier for them, well first of all I do not have the money to buy another one and secondly I don't want this as the watch was working perfectly fine before I had to put a PIN number on for the bank, and of course I have had since then the message to unlock with my phone.  I am very exasperated as you can imagine, has anyone else got any other ideas what to do?  Thank you.

[MarreFitbit]

@Jillygirlie Thanks for getting back and sharing this update. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.