Can't unlock my Versa 2 with my phone

[Khaja]

My watch unlock with phone versa2

Moderator Edit: Clarified subject

[Odyssey13]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MarreFitbit · Accepted solution]

Hi there, @Khaja. Welcome to the Community Forums. 

As per the description of your post, it seems that your Versa 2 is no longer connected to your phone's Bluetooth. With that being said and in order to unlock the watch now that it's no longer paired to your phone, I suggest to perform a factory reset by following these steps:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

If none of the above works, please follow @Odyssey13's advice as the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

On a side note, please note that your post was moved to the Other Versa Smartwatches board for organization purposes.

[Khaja]

Reset is not my watch