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Can't unlock my Versa 2 with my phone

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‎08-02-2020 13:58 - last edited on ‎08-03-2020 06:04 by Fitbit Moderator

‎08-02-2020 13:58 - last edited on ‎08-03-2020 06:04 by Fitbit Moderator

I have a message that says "Unlock With iPhone" but even when I go in the app and try and change the code, it doesn't work. The watch isn't on the app anymore so I'm trying to reset it from the watch. 

 

Moderator Edit: Clarified subject

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‎08-03-2020 06:06 - edited ‎12-30-2023 05:48

‎08-03-2020 06:06 - edited ‎12-30-2023 05:48

Hi there @carohamp13, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you to unlock your Versa 2. I appreciate you've taken the time to fix this issue prior to posting here. Nice way to go! 

I recommend doing a factory reset directly from your Versa 2: 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

I'll be around if you need further assistance.

Maria | Community Moderator, Fitbit


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