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Can't unlock my Versa 2 with my phone

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‎11-01-2020 04:42 - last edited on ‎11-03-2020 08:26 by Fitbit Moderator

‎11-01-2020 04:42 - last edited on ‎11-03-2020 08:26 by Fitbit Moderator

Help asap. I was just setting up a new device versa 2 bought second hand when my little boy locked my watched and I can't undo it as it's not set up!? It's my first one so I'm not sure what I'm doing.

 

 

Moderator Edit: Clarified subject

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‎11-03-2020 08:29 - edited ‎09-19-2023 05:49

‎11-03-2020 08:29 - edited ‎09-19-2023 05:49

Hi there @Mcgsmall, it's nice to see you around the Community Forums. I'm sorry to hear that your new Versa 2 has been locked, I understand where your concern is coming from. I'll be glad to help you.

Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-03-2020 08:29 - edited ‎09-19-2023 05:49

‎11-03-2020 08:29 - edited ‎09-19-2023 05:49

Hi there @Mcgsmall, it's nice to see you around the Community Forums. I'm sorry to hear that your new Versa 2 has been locked, I understand where your concern is coming from. I'll be glad to help you.

Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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