help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't unlock my Versa 2 with my phone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2021 08:14 - last edited on ‎09-06-2021 11:54 by Fitbit Moderator

‎09-06-2021 08:14 - last edited on ‎09-06-2021 11:54 by Fitbit Moderator

Hello everyone, 

So my wife has the versa 2 and, I don't know how it happened but, she removed the watch from the fitbit app and now all we see is a message on the watch that says "unlock with phone" but when you pair they asked for a code displayed on the watch, but the only things displayed is the message to use the phone to unlock it. I have searched for multiple solutions, I have tried the soft reset and it doesn't work...has anybody had the same issue?? can someone help me! 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-06-2021 11:55 - edited ‎08-28-2023 09:14

‎09-06-2021 11:55 - edited ‎08-28-2023 09:14

Hi there, @mau_ar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your wife's Versa 2 before reaching out. I understand where your concern is coming from. 

To unlock the watch now that it's no longer paired to your wife's phone, I suggest to perform a factory reset by following these steps:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎09-06-2021 11:55 - edited ‎08-28-2023 09:14

‎09-06-2021 11:55 - edited ‎08-28-2023 09:14

Hi there, @mau_ar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your wife's Versa 2 before reaching out. I understand where your concern is coming from. 

To unlock the watch now that it's no longer paired to your wife's phone, I suggest to perform a factory reset by following these steps:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes