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Can't unlock my Versa 2 with my phone

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‎02-13-2022 21:48 - last edited on ‎02-14-2022 05:29 by Fitbit Moderator

‎02-13-2022 21:48 - last edited on ‎02-14-2022 05:29 by Fitbit Moderator

My screen was playing up some numbers wasn't pressing when locked tried factory reset and it turned off but then just loaded up as normal so un sync it from phone now it saying on watch unlock with phone but can't re sync it as not getting the 4 digits code to

 

Moderator Edit: Clarified subject

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‎02-14-2022 05:30 - edited ‎10-30-2023 04:20

‎02-14-2022 05:30 - edited ‎10-30-2023 04:20

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you tried contacting our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back. 

Have a nice day. 

Maria | Community Moderator, Fitbit


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