Can't unlock my Versa 2 with my phone

[lucashealey2]

My versa 2 has a password on it that I forgot and the watch is no longer connected to the app on my phone… Any help??

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lucashealey2. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

To unlock the watch now that it's no longer paired to your dad's phone, I suggest to perform a factory reset by following these steps:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Hope that helps.