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Can't unlock my Versa 2 with my phone

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‎08-22-2022 21:17 - last edited on ‎08-23-2022 07:18 by Fitbit Moderator

‎08-22-2022 21:17 - last edited on ‎08-23-2022 07:18 by Fitbit Moderator

My daughter has been using my versa 2 and it is locked out with message “unlock with phone.”  I tried to find the device in Fitbit app, but it won’t connect. Yet, it is connected to iPhone (already paired).  Not sure what to do next other than reset the versa.?

 

Moderator Edit: Clarified subject

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‎08-23-2022 07:19 - edited ‎07-14-2023 03:53

‎08-23-2022 07:19 - edited ‎07-14-2023 03:53

Hi there, @HeatherM2005. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

As per the description of your post, it seems that your Versa 2 is no longer connected to your phone's Bluetooth (even though it's showing on your iPhone as connected) and that would explain why you're not receiving the code on your Versa 2.

With that being said and in order to unlock the watch now that it's no longer paired to your phone, I suggest to perform a factory reset by following these steps:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-23-2022 07:19 - edited ‎07-14-2023 03:53

‎08-23-2022 07:19 - edited ‎07-14-2023 03:53

Hi there, @HeatherM2005. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

As per the description of your post, it seems that your Versa 2 is no longer connected to your phone's Bluetooth (even though it's showing on your iPhone as connected) and that would explain why you're not receiving the code on your Versa 2.

With that being said and in order to unlock the watch now that it's no longer paired to your phone, I suggest to perform a factory reset by following these steps:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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