Can't unlock my Versa 2 with my phone

[Sekhon]

I am not able to unlock my versa 2 as it is no longer paired with my phone.A page appears that shows that unlock with your phone.When i tried to reset,it shows that data not cleared sync and try again.Now what to do next please tell??

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sekhon. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In order to unlock the watch now that it's no longer paired to your phone, I suggest to perform a factory reset by following these steps:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Hope this helps. 

[sasha805]

My versa smart watch is not unlocking 

[MarreFitbit]

Hi there, @sasha805. Welcome on board. To better assist you, please confirm that you've followed all tips and recommendations I've provided here. 

Let me know how it goes. 

[Garbits]

Doesn’t work.Get to a point where a code is required that is supposed to be displayed on the device but it doesn’t appear.

Frustrating and time waster.Any other way??

[willjoe]

To unlock your device with your phone:
In the Fitbit app, tap the Today tab. your profile picture. your device image.
Tap Device Lock.
Find the option to reset your PIN code.

Regards,

Will