Can't unlock my Versa 2 with my phone

[MahendraMS]

Hello ... my versa 2 is disconnected from my phone and every time I get the message in watch for unlock with your phone .. now i cant even hard reset the watch by pressing the keys .. is there any other ways for me to hard reset? 

Moderator edit: clarified subject.

[JohnnyRow]

Here's about unlocking with phone, but it has nothing to do with being disconnected from phone so don't know if it's what you want:

[MahendraMS]

Hello Johnny,

Thanks for your reply. Unfortunately I am not able to find the device lock option in my phone app while my watch was in sync with the app. 

I tried reinstalling the latest update from playstore but no luck!

[MarreFitbit · Accepted solution]

Hi there, @MahendraMS. Welcome to the Fitbit Community Forums. Thanks for following the recommendations provided by @JohnnyRow.

In order to unlock the watch now that it's no longer paired to your phone, I suggest to perform a factory reset by following these steps:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 
      
      

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.