12-03-2023
22:33
- last edited on
12-04-2023
03:58
by
MarreFitbit
12-03-2023
22:33
- last edited on
12-04-2023
03:58
by
MarreFitbit
Versa 2 got unpaired with my Android phone. Now I'm not able to unlock fit bit versa 2..
Moderator Edit: Clarified subject
12-04-2023 04:01
12-04-2023 04:01
Hi there, @Veena89. Welcome to the Fitbit Community Forums. I'm sorry to hear that you cannot unlock your Versa 2 as it's no longer paired from your phone. I'll do my best to get you back on track.
With that being said and in order to unlock the watch now that it's no longer paired to your phone, I suggest to perform a factory reset by following these steps:
At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.
Let me know how it goes.
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12-04-2023 06:12
12-04-2023 06:12