Can't unlock my Versa 2 with my phone

[Northernsailor]

Versa 2 locked , and can't be unlocked with phone since device lock option is absent in settings 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Northernsailor. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post, I'll be glad to help you to unlock your Versa 2.

As per the description of your post, it seems like your Versa 2 is no longer paired to your phone. That would explain why the options are no longer available in the Fitbit app. With that being said, the only way we can bring your Versa 2 back is by performing a factory reset. However, please take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

To perform a factory reset, please follow the steps below in the order listed:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

[Northernsailor]

Thanks a ton , it did work !

[MarreFitbit]

@Northernsailor Awesome! I'm glad to hear that the steps recommended did the trick!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!